Delivery and Return

Delivery and Returns

GENERAL:

1. If you place an order electronically through the marketplace website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (Turkey Official Newspaper: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase from the stores.

3. The shipping charges, which are the product shipping costs, will be paid by the buyers.

4. All purchased products are delivered to the person and/or organization at the address indicated by the Buyer, provided that the delivery time shown on the invoice is not exceeded. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as a warranty certificate and user manual if any.

6. If it becomes impossible to sell the purchased product, the Seller has to notify the Buyer in writing within one day after learning of this situation. The total price must be returned to the Buyer within three days.

 

IF THE PURCHASED PRODUCT IS NOT PAYABLE:

7. If the Buyer does not pay the purchased product's price or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

8. After the product is delivered, if it is determined that the credit card to which the Buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the SELLER by the relevant bank or financial institution, the Buyer shall pay the shipping cost of the product subject to the contract within three days. Must be returned to the SELLER.

 

IF THE PRODUCT CAN NOT BE DELIVERED WITHIN THE TIME FOR UNPROTECTED REASONS:

9. If force majeure occurs that the SELLER cannot foresee and the product cannot be delivered on time, the Buyer is notified. The Buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until the obstacle is removed. If the Buyer cancels the order, If he has made the payment in cash, this fee will be paid to him in cash within three days from the date of cancellation. If the Buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within three days from this cancellation, but it is possible that the bank will transfer it to the Buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10. The Buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc., damaged and defective goods/services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned along with the product.

 

RIGHT OF WITHDRAWAL:

11. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE:

ADDRESS:

E-MAIL:

PHONE:

FAX:

 

DURATION OF THE RIGHT OF WITHDRAWAL:

12. If it is a service purchased by the Buyer, this 3-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer.

13. The costs arising from the use of the right of withdrawal belong to the BUYER.

14. In order to exercise the right of withdrawal, written notification must be given to the SELLER by registered mail, fax, or e-mail within 3 (three) days, and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.

 

USE OF THE RIGHT OF WITHDRAWAL:

15. The invoice of the product delivered to the 3rd person or the BUYER (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

16. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.

 

 

RETURN TERMS:

17. The SELLER has to pay the total price to the BUYER within three days at the latest from the receipt of the withdrawal notice.

18. If there is a decrease in the value of the goods due to the Buyer's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of the withdrawal period.

19. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

 

PRODUCTS THAT CAN NOT BE USED WITH THE RIGHT OF WITHDRAWAL:

20. Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, the BUYER's Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, In the case of services rendered immediately or intangible goods delivered to the consumer instantly, audio or video recordings, books, digital content, software programs, data recording, and data storage devices, computer consumables, if the package has been opened by the BUYER, it is not possible to return it as per the Regulation. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer in accordance with the Regulation.

21. In order to return cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCD, CDs and cassettes, and stationery consumables (toner, cartridges, tape, etc.), their unopened, untested packages can be returned. They must be intact and unused.

 

STATUS OF DEFAULT AND LEGAL CONSEQUENCES

22. The BUYER accepts, declares, and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

 

 

 

PAYMENT AND DELIVERY

 

23. You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of the accounts (Dollars) in the Our Bank Accounts Tab.

24. With your credit cards on our site, you can take advantage of a single online payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

 

Shipment and Shipping:

The products sent by the Seller are delayed, Accident, etc., related to Air Cargo, Truck, Container, and ship routes; cargo companies are responsible for such responsibilities. Such problems are experienced internationally; the Seller Company does not bear any responsibility. The Buyer Company can agree with the transport companies of its choice and notify the seller company. The element that Buyer Companies should be careful attention to writing about is FOB on All sales Invoices.